FAQ-Jason Tools Industrial Supply Ltd.

1. What is our policy of the payment term?

-100% advanced payment is the first option we prefer to taking.
-Any order valued less than USD10,000 has to be 100% prepaid.
-Irrevocable L/C at sight is acceptable for most of business.
-Irrevocable L/C with less than 60-day term will be only acceptable for some business after negotiation.
-Any L/C with more than 60-day term will not be acceptable.
-D/P at sight will be acceptable for some business after negotiation, while other terms will not be acceptable.
-D/A and O/A will not be acceptable basically.
-Partial payment is negotiable, but normally we require the advanced payment no less than 30%, and the balance to be paid before shipment effects.

2. How long will be the lead time for the orders to us?

-Normally the lead time for our orders is 45-60 days, depending on the order quantity and our production schedule.
-Normally the lead time is calculated from the date of receiving the L/C or advanced payment as agreed in contract.
-Some rush orders might be fulfilled within 30 days or even shorter time, until we finally approve.

3. Do we have minimum order requirement?

-Yes, the minimum order value has to be USD2,000.
-Any order with less than USD2,000 will be only acceptable after negotiation.
-Sample order is exception.
-As for the minimum quantity for each product, please contact with us for further information.

4. What is our policy for samples? Will the samples be charged?

-Any samples with value less than USD5.00, can be offered to customers free of charge upon request, but the courier cost for sample delivery has to be afforded by the customers.
-We encourage customers to use their own collect account (e.g. FedEx, UPS, DHL, TNT, etc.) for the sample delivery, and we can also use Jason Tools' prepaid account for the delivery, but the cost has to be charged to the customers.
-Any samples with value exceeding USD5.00, have to be charged to the customers.
-The samples will only be sent until the due payment is received.

5. What is our policy for molding cost? Will the molding cost be refundable?

-Molding cost always occur for OEM-purpose production.
-Any molding cost less than USD2,000 will have to be paid 100% before any molding is to be made.
-Any molding cost more than USD2,000 is preferable to being made 100% in advance, but it is still acceptable to be made partially, 50% in advance before molding made, and 50% upon sample approval but prior to mass production.
-The molding cost will be refundable in case the sample fails in the final approval due to our responsibility.
-It is also possible to get the molding cost refunded if the mass orders for the related product are in huge volumes and exceed the quantity level as agreed in our contracts.

6. Do we have any catalogs available for our products?

-Not yet. Currently we only have some brief flyers for part of our products. We are still working on our detailed catalogs for different products, and will be launching them one by one as per the product category. Whenever a catalog is available, it will be notified in our “EVENT” notification.

7. Do we attend any fairs inland and overseas?

-Yes, every year we will be exhibiting at some related fairs inland and overseas. If you're interested in visiting our booth, please find the exhibition details in our “EVENT” notification or contact with us directly.

8. What to be qualified as VIP customer for Jason Tools? And what kind of special service we are providing to VIP customers?

-Customers conforming to the below conditions will be qualified as VIP customer for Jason Tools:
Customer has been built business relationship with Jason Tools for over three years;
Customer's annual purchase from Jason Tools is no less than USD1,000,000;
Customer's orders are continuous and stable.
-Jason Tools will have special team only working for VIP customers. Each VIP customer will have a specified team working only for them, from order approval to production following, from delivery arrangement to documents submitting, and all the coordination with supplier chain and shipping forwarder.
-VIP customers will be notified of any new product launching at the first time.
-VIP customers will have the priority to negotiate on exclusive sales for some products from Jason Tools.